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Terms and conditions


Reservation order:
1. Make an initial inquiry of apartments you like or complete a reservation from indicating additional services required.
2. Within 24 hours we will send you an email with a confirmation if apartment is available.
3. Complete a reservation from and pay the deposit. The deposit can be paid by credit or debit card. After completing a reservation form and clicking «Send» you»ll be redirected to the payment page.
4. We will send you an email with a final confirmation and a deposit receipt if required.

You can send an inquiry for several apartments. Use Contacts page for this purpose. Indicate all apartments ID you would like to check.
1-6 nights deposit is required to complete a reservation. The deposit amount depends on the duration of staying. See Services page for details. You can pay a deposit together with completing the reservation form at initial stage of reservation using your credit or debit card. Please, ask for details.
In case the apartment you’ve selected is not available we will offer a similar alternative. If you don’t like any apartment offered your deposit will be returned in full.

NOTE: We can confirm a particular apartment in case of 5+ night reservation and deposit paid. We can’t guarantee any particular apartment for reservations for less than 5 nights. In case of short reservation we can guarantee an apartment matching your requirements providing 1 night deposit is paid.


Deposit can be paid by Credit Card, PayPal, Western Union or Wire Transfer. See the Reservation page for details.


The balance is to be paid in cash on arrival. We accept US Dollars, Euros or Hrivnas (local currency) at a current exchange rate. You can pay full amount in advance, in this case any bank charges or commissions must also be paid.
A security deposit of 100-200 USD is to be taken when you check in. This deposit will be returned to you on the day of your departure in case nothing is damaged in the apartment.


All apartment listed on Odessa Best Apartments website are located in the centre of the city in 1-10 min walk from the main Deribasovskaya St. Each apartment has standard set of amenities such as independent 24h Hot Water System, Air Conditioner, TV with Cable TV, Fridge, Gas or Electrical Stove, Kettle or Electric Kettle, Iron with Ironing Board, Local Phone (optional), Cooking and Dining Amenities. Additional features may include DVD Player, Music System. Vast majority of apartments have High-Speed Wi-Fi Internet Connection which is included in price. In case an apartment doesn’t have permanent Internet we will provide you with a 3G modem for your laptop. See the apartments» description pages for full specification of each unit.


Check-in is from 1pm, check-out is by 12 p.m. Earlier check-in is possible if apartment was free for the previous night. If you require early check-in, please consider to book the previous night. Late check-out is possible if the apartment has no reservation for the day of your departure. If you would like to check-out before 6:00p.m. on the day of your departure, you will be charged a half of a daily rate, if you would like to check-out later than 6:00p.m., you will be charged a full daily rate. If you require late check-out please discuss it on arrival.


Full deposit will be returned in case of 8 weeks cancellation notice. If you require new dates the deposit will be valid for those dates provided 4 weeks notice being given. Deposit will be retained if less than 8 weeks notice is given. If you don’t show up the deposit is retained.